Sylhaven is committed to ensuring that our platform and sauna experiences are accessible to all users, regardless of their abilities. We strive to create an inclusive environment where everyone can enjoy the benefits of sauna wellness.

Our Accessibility Commitment

We are dedicated to providing equal access to our platform and services for all users, including those with disabilities. Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

🌐 Digital Accessibility

• Screen reader compatibility
• Keyboard navigation support
• High contrast and adjustable text sizes
• Alternative text for images
• Clear and consistent navigation
• Caption support for video content

🏠 Physical Accessibility

• Accessible property filtering options
• Detailed accessibility information in listings
• Support for mobility aid users
• Clear accessibility symbols and indicators
• Host education on accessibility features
• Communication support for guests with disabilities

Platform Features

Current Accessibility Features

Navigation & Interface

• Keyboard-accessible menus and buttons
• Focus indicators for interactive elements
• Skip navigation links
• Consistent page structure and headings
• Descriptive link text and button labels

Visual Design

• High contrast color schemes
• Scalable text and UI elements
• Clear visual hierarchy
• Alternative text for all images
• Icons with text labels

Content & Communication

• Plain language and clear instructions
• Error messages with guidance
• Multiple contact methods
• Form labels and help text
• Timeout warnings and extensions

Search & Filtering

• Accessibility filters for properties
• Detailed accessibility descriptions
• Photo galleries with descriptive captions
• Accessible map alternatives
• Voice search capabilities (coming soon)

Property Accessibility Standards

Accessibility Categories

We categorize properties based on their accessibility features to help guests find suitable accommodations:

♿ Full Accessibility

• Wheelchair accessible entrance
• Accessible parking available
• Grab bars and safety features
• Wide doorways and pathways
• Accessible changing areas

🚪 Partial Accessibility

• Some accessible features
• Limited mobility support
• May require assistance
• Contact host for details
• Adaptive equipment available

ℹ️ Contact for Info

• Accessibility features vary
• Host can provide details
• Custom accommodations possible
• Site assessment recommended
• Individual consultation available

Host Resources

Making Your Sauna More Accessible

We provide resources and guidance to help hosts improve accessibility at their properties:

Physical Modifications

• Ramp installation guidelines
• Grab bar placement recommendations
• Doorway widening considerations
• Accessible seating options
• Lighting and visibility improvements
• Path of travel assessments

Service Accommodations

• Communication assistance training
• Flexible booking policies
• Equipment rental partnerships
• Personal care attendant policies
• Emergency procedure adaptations
• Guest support best practices

Access Host Resources →

Assistive Technology Support

Supported Technologies

✓Screen readers (JAWS, NVDA, VoiceOver)
✓Voice control software (Dragon NaturallySpeaking)
✓Switch navigation devices
✓Magnification software
✓Alternative keyboards and pointing devices

Browser Accessibility

✓Keyboard-only navigation
✓Browser zoom up to 200%
✓High contrast mode compatibility
✓Custom CSS stylesheet support
✓Reduced motion preferences

Feedback & Continuous Improvement

Help Us Improve

Your feedback is essential to improving our accessibility. We regularly update our platform based on user input and emerging accessibility standards.

Share Your Experience

• Report accessibility barriers
• Suggest feature improvements
• Share success stories
• Request new accommodations

Our Commitment

• Regular accessibility audits
• User testing with disabled users
• Ongoing staff training
• Technology updates and improvements

Contact & Support

Accessibility Support

Need assistance or have accessibility questions? Our support team is here to help.

Contact Methods:

📧 accessibility@sylhaven.ca
📞 1-800-SYLHAVEN (TTY available)
💬 Live chat support
📝 Contact form (with screen reader support)

Response Times:

• Email: Within 24 hours
• Phone: Immediate assistance
• Chat: During business hours
• Emergency: 24/7 support line

Contact Accessibility Support